Return & Refund Policy
This is an English translation provided for reference.
The Japanese version is the authoritative text.
In the event of any discrepancy, the Japanese version shall prevail.
This Policy sets forth the handling of returns and refunds in the platform service "CreatorFans" (the "Service") operated by CF Asset Inc. (the "Company"). This Policy supplements the Terms of Service, and in the event of any conflict between this Policy and the Terms of Service, the Terms of Service shall prevail unless otherwise specified.
Article 1 (Nature of the Products)
The products and services provided through the Service are digital content such as audio, video, images, and text, as well as call and DM services, all of which are intangible digital products. The Service does not sell or provide any physical products.
Article 2 (Returns)
Because digital content becomes viewable to the Member as soon as the purchase procedure is completed, it is handled as follows.
- The Company does not accept returns of digital content (such as individual content) that has become viewable, for reasons attributable to the Member.
- After the provision of a call or DM service has been completed, the Company does not accept cancellations or returns for reasons attributable to the Member. For the handling of cancellation of call reservations, please refer to Article 12 of the Terms of Service.
Article 3 (Cases Eligible for a Refund)
If any of the following applies, the Company will conduct an investigation in the manner prescribed by the Company and issue a refund (either a return of CF Points or a refund to the payment method used).
- (1) Where purchased digital content cannot be normally viewed due to a system failure or malfunction attributable to the Company
- (2) Where duplicate or excessive billing caused by a processing error of the Company or the payment agency, such as duplicate payment processing or billing errors, is confirmed
- (3) Where it is confirmed that an unintended purchase was made due to unauthorized access or unauthorized use by a third party
- (4) Where the case falls under a refund event specified in the Terms of Service, such as non-performance or cancellation of a call for reasons attributable to the Creator
- (5) Other cases where a refund is required by law
Article 4 (Refund of CF Points)
Refunds of Paid Points are made in accordance with the Payment Services Act, in cases such as where the Company terminates the Service and other requirements specified by law are satisfied. Please refer to the CF Points Usage Guide for details. Free Points are not eligible for refund.
Article 5 (Application Method)
If you wish to request a refund, please contact us through the support site, providing details of the relevant transaction (purchase date and time, content name, transaction ID, etc.). The Company will confirm the details of the request and respond within a reasonable period with the results of its investigation and whether it will take action.
Article 6 (Chargebacks)
The handling of chargebacks (payment dispute claims) arising from credit card or other payment methods shall be governed by Article 18 of the Terms of Service.
Article 7 (Governing Law)
This Policy shall be interpreted in accordance with the laws of Japan. Matters not stipulated in this Policy shall be governed by the Terms of Service.
Effective date: July 24, 2026
Last revised: July 24, 2026
Operated by: CF Asset Inc.